![]() You could get alcohol at the buffet at 11 am. The next day we could not get alcohol at the pool until noon. It was a Mexican law is what they told us. On July 2 we were told that they could not serve alcohol at the pool until 10am. We checked in Jand stayed through July 5th. The last time we were there we were so disappointed in a few things. Overall, our trip was amazing even during a pandemic and we will be back again! The adult pool bar was not open, but we were able to easily walk to the Coco Bar. Services were wonderful at all restaurants and buffets. He made sure our massages were schedule and scheduled were we wanted them (beach, adult pool or spa). Nicholas at the concierge desk was so friendly, helped us with all three excursions we went above and beyond to make sure we had a great tip! Parasailing, snorkeling excursion, and deep sea fishing were great! Jesus Garcia with spa services was by far the best for organizing all our spa services! He greeted us every morning, offered to meet us and take us to the spa. Raul in Premium lounge was super friendly, helpful, and willing to assist in anyway possible. We stayed at the Palace and had a beautiful 11 days. Our trip was absolutely amazing! We had a small hiccup at check-in, they wanted to upgrade us to the adults only and we did not want upgraded, nor did they ask if we wanted upgraded. We never hesitate to recommend Barcelo to others and have never had a bad experience here! Thank you so much for another wonderful vacation - 12 days was not enough! We will return again soon! They remember our names and go the extra mile to make us feel welcome. Tip well and tip often! Special compliments to Hacienda staff Omar Bacab, Alondra (I didn’t get her last name. Everyone works so hard to keep things wonderful for guests. We have always loved Barcelo and are in awe at how hard every staff member works! There is someone working from before sunrise well into the night (from grounds keepers, wait staff, housekeeping, etc). Things felt so safe and clean with measures that were in place. Staff wore masks and masks were required at buffets, shops. ![]() Our room was very clean upon check-in, cleaned every day to perfection, food was well above average and displayed so beautifully at the buffets, grounds immaculate as always. Premium level check-in was a breeze, dinner reservations always available (only 3 restaurants open at this time), staff assisted with COVID test scheduling which was done on-site. We booked premium level and had a waterfront room with unlimited dining reservations. The Adults Only section was also open but we couldn’t go explore there. Things that were open: Dolphin show and swimming with dolphins, kids club (by appointment), gift shops, poolside activities, water sports, lobby bar and pool bar, buffet and all restaurants, fitness center with an area to book massages (spa). Quiet, no crowds/lines, plenty of space/chairs. We are the type that wants to relax, take things slow, minimal noise, early bedtimes (due to kids), so this was a dream come true. Overall, we really loved the decreased capacity despite things being closed. Our biggest concern was testing negative to allow our return, but we are sure glad we went. ![]() After much discussion, we decided to travel during the pandemic. This was our 5th trip to Barcelo, but our first time with kids. Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near (PCM) Playa Del Carmen Airport.Hotels near Wasabi Loco Sportfishing Adventures.Hotels near Riviera Elite Private Yacht Tours.Hotels near Adoratorio, Ruinas Chac-hal-al.Puerto Aventuras Hotels with Tennis Courts.All Inclusive Resorts in Puerto Aventuras.Adults Only and Adult Friendly Resorts Puerto Aventuras.Barcelo Hotels & Resorts in Puerto Aventuras.
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